Frequently Asked Questions

Design it in our 3D Staircroft. Enter your floor to floor height, choose the layout, posts, balustrades and materials, and the price updates as you go. When you are happy with the design, choose Add to Cart, then check out, pick delivery or factory collection and pay by card.

You can check out as a guest or with an account. If you would rather talk it through first, call us on 07826030047 or email info@stairvista.co.uk, Monday to Friday, 8am to 6pm.

Yes. Every StairVista staircase is manufactured to your own measurements and specification. You set the floor to floor height, number of risers, tread length and width, then choose the options that suit your home.

Options include a straight flight or a turn (2 or 3 winders at 90 degrees, a quarter landing at 90 degrees or a half landing at 180 degrees), feature steps such as a bullnose or curtail, stringer and tread styles, newel posts and caps, handrails, base rails and spindle styles, and pine or oak for the main components.

There is no waiting for a quote. The 3D Staircroft prices your design instantly and saves it as a quote with its own quote ID.

Use Share to send a link to your design, or Export to PDF to download a quote that includes your drawing and specification. The quote price does not include delivery. Delivery is calculated from your postcode at checkout, so you see the full total before you pay.

Yes. Use the VAT toggle next to the price in the 3D Staircroft to switch between prices including and excluding VAT. The Price Breakdown shows what each part of your design costs.

You pay by card through Stripe Checkout, which is a secure payment page. Your order total, including the delivery charge you chose, is shown before you pay.

If a payment fails or you leave before paying, you can pick the order up again. Signed-in customers will find it in Account, Orders, with a Pay Now or Retry Payment button.

Please contact us as soon as possible on 07826030047 or at info@stairvista.co.uk. Staircases are made to your individual specification, and cancellations for change of mind are not accepted once manufacturing has started. Your statutory rights are not affected if goods are faulty or incorrectly supplied.

Once a design has been paid for it is locked in your account, so a record of exactly what you ordered stays in place.

We supply staircases and stair parts but we do not offer an installation service. If you need help with installation, please give us a call on 07826030047.

The 3D Staircroft is our online staircase designer. You build your staircase on screen, view it in 3D or as a 2D plan, and see the price update with every change. There is nothing to download, and it works on phones and tablets as well as computers.

On a phone, tap Edit staircase to open the design options and Close to see the whole drawing.

Work down the sections on the left, in this order:

Layout & Measurements: building regulations, floor to floor height, number of risers, tread length, width and feature steps.

Turn Configuration: add a turn with winders or a landing if your staircase needs one.

Posts & Balustrades: newel posts, newel caps, handrails, base rails and spindles.

Construction & Materials: pine or oak, construction type, tread profile, and the material of each part.

Packaging & Delivery: choose whether you want the stairs flat packed or part assembled.

Your design is saved automatically as you work, so there is no Save button to press. Every design has a quote ID. If you are signed in, it is kept under Account, Quotes.

If you are not signed in, keep your quote ID or the Share link. Designs saved in your browser before you sign in are added to your account when you sign in. Export to PDF also saves the design to your quotes and downloads a PDF.

Go to Account, Quotes and choose Open in 3D Staircroft, or use Open in the toolbar and enter your quote ID. Changes save automatically.

A design can be edited until it has been paid for. After payment it is locked: you can still view every option, but you cannot change it. To start something different, choose New in the toolbar.

Check the price and the Price Breakdown, then choose Add to Cart next to the price. From the cart, go to checkout, choose delivery or factory collection and pay by card.

If the design breaks a rule of the building regulations you have selected, the 3D Staircroft shows what needs to change and Add to Cart stays unavailable until you fix it.

New starts a fresh design.

Open loads a saved design from its quote ID.

Share gives you a link to your saved design.

Export to PDF saves your design to your quotes and downloads a PDF of the quote.

Measurements shows the tread length, riser height, floor to floor height, staircase angle and total space required.

Reset undoes your latest change. The zoom, 2D and 3D controls change the view only, not the design.

The 3D Staircroft only offers values that suit the building regulations you have selected in Layout & Measurements, and it warns you when a choice goes beyond the limits. Many values, such as the riser height and tread length, are calculated from the measurements you have already entered.

If you need something the designer does not offer, call us on 07826030047 and we will tell you what is possible.

Four things: the floor to floor height, the width available for the staircase, the length available for the flight, and the headroom above the stairs. Measure in millimetres and write each figure down.

Note where the staircase will start and finish, and where doors, windows, radiators or walls are close to the stairs.

Measure from the finished floor on the lower level to the finished floor on the upper level, at the point where the staircase will arrive. Finished means including any floorboards, tiles or carpet that will be there when the stairs are fitted.

Measure in more than one place and check the figures agree. Enter the height in Floor to Floor Height in the Layout & Measurements section of the 3D Staircroft.

Measure the clear space between the walls (or other fixed surfaces) where the stairs will sit. Take the measurement near the bottom, the middle and the top of the flight, and use the smallest figure.

Remember that the width you enter in the 3D Staircroft is the overall width of the staircase.

The 3D Staircroft works this out for you. The Space Required figure in Layout & Measurements, and the Measurements button on the toolbar, show the total space the staircase needs. The staircase angle is shown as well.

Compare these figures with your own measurements, including the headroom above the stairs, before you order.

Open Measurements in the toolbar to see the tread length, riser height, floor to floor height, staircase angle and total required space. Export to PDF gives you a drawing you can take to the site and check against the opening.

Please check all staircase dimensions and specifications carefully before placing your order. Made-to-measure staircases cannot be returned for change of mind once manufacturing has started.

The riser height is your floor to floor height divided by the number of risers. If the riser height is above the limit for your building regulations, choose one more riser. The 3D Staircroft shows the calculated riser height so you can see this straight away.

If your floors or walls are not level or straight, measure at several points and use the figure that leaves you room, or call us on 07826030047 before you order.

Our shop has newel posts, newel caps, spindles and balusters, handrails and base rails. You can buy parts on their own or add them to the same order as a designed staircase.

Our staircases and stair parts are made in pine or oak. Pine is a softwood that is a good choice if you plan to paint or stain, and oak is a harder wearing hardwood with a premium look.

In the 3D Staircroft, Quick Selection switches the whole design between pine and oak. You can then change the material of each part, such as the stringers, treads, risers, spindles, posts, newel caps, handrails and base rails.

In the 3D Staircroft, spindles come in 41mm and 32mm styles, newel posts are 90mm by 90mm and come in square, chamfered or turning styles, and handrails and base rails come in a choice of profiles. Tread profiles include a standard 25mm rounded profile, a 25mm squared profile and a no overhang square profile.

Each shop product page lists its sizes and options. If you cannot see the size you need, call us on 07826030047.

Parts chosen in the 3D Staircroft are designed to work together. When you buy parts from the shop, match the profile and material of your newel posts, handrails, base rails and spindles, and read the product description and options before you order.

If you are replacing parts on an existing staircase, measure the old parts first, including their length and section size, and call us if you are unsure.

Some products come in a choice of options such as size or style. Pick your option on the product page and the price and availability update to match. An option that is out of stock is marked as such.

Yes. Each part of the staircase can be set to its own material in Construction & Materials. For a consistent look we suggest matching the parts that are seen together, such as the handrail, newel posts and spindles.

In Posts & Balustrades, Supply Them Oversized means you receive oversized handrail, base rail and spindles. They need to be angled and cut to length on site, so allow for this when you plan the fitting.

We aim to deliver within 10 working days. If you would rather collect, your order will be ready at our factory within 2 working days.

Delivery times are estimates and can vary. Our team will contact you to arrange a suitable delivery time.

Delivery is charged separately and the charge is shown at checkout before you pay. For staircases it depends on your postcode and the distance from our factory. For stair parts it depends on the type and quantity of parts in your order.

The price shown in the 3D Staircroft does not include delivery.

At checkout you choose between Standard and Express delivery. Each speed is shown with its price for your order, so you can compare them before you pay.

Yes, factory collection is free. Choose Collection at checkout and your order will be ready within 2 working days.

Our address is StairVista, 55-57 Riverside Way Unit D, Riverside Industrial Estate, Uxbridge, UB8 2YF. We are open Monday to Friday, 8am to 6pm. Please contact us before you travel so we can confirm your order is ready, and bring your order number.

Staircases are delivered kerbside as standard, so please have someone on site to help unload. At checkout you can choose two-person delivery instead, and the delivery team will bring the order to the room of your choice. The extra charge is shown at checkout.

There is a box at checkout for special delivery information for the driver.

Enter your address at checkout and it shows whether we can deliver there, with the delivery charge. If we cannot deliver to your postcode, you can choose factory collection or call us on 07826030047 to talk it through.

In the 3D Staircroft you choose whether you want the stairs flat packed or part assembled. Flat packed stairs arrive as separate components, and part assembled stairs arrive partly put together.

Please inspect your order on delivery. If anything arrives damaged, faulty or incorrect, contact us as soon as possible with your order reference and photographs.

All our staircases are manufactured to customers' individual measurements and specifications. Because they are bespoke, returns and cancellations for change of mind are not accepted once manufacturing has started. Your statutory rights are unaffected if goods are faulty or incorrectly supplied.

Please check all staircase dimensions and specifications carefully before you place your order.

Yes, standard stair parts bought online can be returned if you follow these conditions:

Tell us within 14 days of receiving your order, and return the products within a further 14 days. Pack them securely to prevent damage. For change of mind returns you pay the return delivery costs.

Custom-made or specially cut parts are not eligible for change of mind returns. Parts that have been installed, cut, drilled, painted or otherwise modified are not eligible either.

Where parts such as spindles come in a box of several pieces, we do not offer voluntary refunds for the unused rest of the box once one or more pieces have been used, cut or installed. This does not restrict your statutory cancellation rights, although lawful deductions for diminished value may apply.

Contact us as soon as possible with your order reference and photographs. We will arrange a suitable repair, replacement or refund in line with your statutory rights.

Refunds for eligible cancellations are processed within 14 days of receiving the returned products or proof of return, whichever is earlier. They are made to your original payment method and include standard outbound delivery charges where the law requires.

No restocking fee applies to statutory 14-day cancellations.

Call us on 07826030047 or email info@stairvista.co.uk with your order reference. We are open Monday to Friday, 8am to 6pm.

Our returns policy does not affect your statutory consumer rights.

In the UK, new staircases generally have to meet building regulations. In England the main guidance is Approved Document K. Wales, Scotland and Northern Ireland each have their own versions of the rules, and Scotland uses the Building Standards Technical Handbooks.

This page gives general guidance only. Rules depend on the building and the project, so please confirm the requirements with your local Building Control before you order.

As a general guide, for a private stair in England: the maximum pitch is 42 degrees, the maximum rise (riser height) is 220mm and the minimum going (tread length) is 220mm. Twice the rise plus the going should be between 550mm and 700mm, and all the steps in a flight should have the same rise and going.

Your local Building Control has the final say for your project, so confirm the figures with them.

The usual minimum headroom is 2.0 metres, measured vertically above the pitch line of the stairs. For a loft conversion, headroom can be reduced to 1.9 metres at the centre of the stair, reducing to 1.8 metres at the side.

Measure the headroom on site before you order, because it affects where the staircase can go.

As a general guide, the top of the handrail should be between 900mm and 1000mm above the pitch line of the stairs. A stair should have a handrail on at least one side, and on both sides if it is wider than 1 metre.

Gaps in the balustrade, between spindles for example, must be small enough that a 100mm sphere cannot pass through. This is there to protect children.

In Layout & Measurements you pick the regulations that apply: England & Wales Domestic, Scotland Domestic, UK Commercial or Non-Regulation Compliant. The designer then limits the riser height, tread length and width to that rule set and shows the maximum riser and minimum tread for it.

Commercial stairs have tighter limits than domestic ones. Non-Regulation Compliant removes the limits, so you are responsible for making sure the result is suitable.

No. We make your staircase to the specification you give us, but approval is given by Building Control, not by us. Using the 3D Staircroft's regulation settings helps you start from compliant dimensions, but it does not replace checking with your local Building Control team.

If you have a question about your design, call us on 07826030047.

No. You can check out as a guest. An account makes it easier to come back to your designs, see your quotes and track your orders, and it saves you entering your details each time.

Choose Register, enter your email address and a password, then verify your email address using the message we send you. If you cannot find it, check your junk folder. You can also sign in with Google or Facebook from the sign in page.

After a guest order, you can also ask us to email you a link to set a password.

Go to Account, Quotes. Each saved design is listed with its quote ID, date, total and whether it is Editable or Locked. Open in 3D Staircroft takes you back into the design.

Designs you have not paid for can be deleted from the same list. Paid designs are locked and stay on record.

Go to Account, Orders. You can see each order with its status, and filter the list by status. Orders that are waiting for payment or whose payment failed have a Pay Now or Retry Payment button.

Choose the forgot password link on the sign in page and enter your account email. We send you a reset link, or you can reset with a verification code instead.

If you do not receive the email, check your junk folder, then contact us.

Both are on the Profile page in your account. You can change your password there, and delete your account if you no longer want it.

For questions about your personal data, see our Privacy & Cookies page or contact us.