Returns & Refunds Policy

Made-to-Measure Staircases

All our staircases are manufactured to customers’ individual measurements and specifications.

As these are bespoke products, returns and cancellations for change of mind are not accepted once manufacturing has started. Your statutory rights remain unaffected if goods are faulty or incorrectly supplied.

Please check all staircase dimensions and specifications carefully before placing your order.

Stair Parts Returns

Standard stair parts purchased online can be returned under the following conditions:

• Customers must notify us within 14 days of receiving their order.
• Products must be returned within a further 14 days.
• Products should be securely packaged to prevent damage.
• Customers are responsible for return delivery costs for change-of-mind returns.
• Custom-made or specially cut parts are not eligible for change-of-mind returns.

Used or Cut Stair Parts

Stair parts that have been installed, cut, drilled, painted or otherwise modified are not eligible for voluntary change-of-mind returns.

For statutory cancellations, we may deduct any reduction in value resulting from handling beyond what is necessary to inspect the goods, as permitted by law.

Boxed or Multipack Products

Where stair parts, such as spindles, are supplied in a box containing multiple pieces, we do not offer voluntary refunds for the unused remainder of a box once one or more pieces have been used, cut or installed.

This does not restrict statutory cancellation rights, although lawful deductions for diminished value may apply.

No restocking fee applies to statutory 14-day cancellations.

Damaged or Incorrect Products

Please inspect your order upon delivery.

If any products arrive damaged, faulty or incorrect, contact us as soon as possible with your order reference and photographs.

We will arrange a suitable repair, replacement or refund in accordance with your statutory rights.

Refunds

Refunds for eligible cancellations will be processed within 14 days of receiving the returned products or proof of return, whichever is earlier.

Refunds will be made to the original payment method and will include standard outbound delivery charges where required by law.

Contact Us

For returns, cancellations or refunds, please contact us on 07826030047 or at info@stairvista.co.uk.

Website: www.stairvista.co.uk

StairVista – A trading name of Baglan Joinery Ltd

This policy does not affect your statutory consumer rights.