Privacy & Cookies Policy

1. Introduction

At StairVista, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy & Cookies Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the choices available to you.

This policy applies when you browse our website, use our 3D Staircroft designer, create an account, request a quotation, purchase a staircase or stair parts, or contact our team.

Baglan Joinery Ltd, trading as StairVista, is responsible for the personal information described in this policy.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

2. When We Collect Your Information

We may collect personal information when you:

• Visit or browse our website.
• Register for a StairVista customer account.
• Use our 3D Staircroft staircase designer.
• Save a staircase design or request a quotation.
• Purchase a staircase or stair parts.
• Contact us by telephone, email or through our website.
• Request information about our products or services.
• Subscribe to marketing communications, where offered.
• Interact with our website’s cookies or similar technologies.

3. What Information We Collect

Depending on how you use our services, we may collect:

Personal and Contact Details

• Name and company name, where applicable.
• Email address and telephone number.
• Billing and delivery addresses.

Orders and Quotations

• Products purchased and quantities.
• Order history and quotation details.
• Payment status and transaction references.
• Delivery instructions and relevant correspondence.

3D Staircroft Designs

• Staircase measurements and configurations.
• Selected materials and balustrade components.
• Saved 2D and 3D designs.
• Quotations and related customer account information.

Technical Information

• IP address and browser information.
• Device type and operating system.
• Website usage information.
• Cookies and similar technologies.

Card payments are handled by our payment provider, Stripe. Your card details are entered on Stripe’s secure payment page and are not stored by StairVista; we receive the payment status and a transaction reference.

4. How and Why We Use Your Information

We use personal information only where we have a valid legal basis.

We do not sell customers’ personal information.

5. Customer Accounts and Saved Staircase Designs

When customers use 3D Staircroft, information about their staircase design may be stored to allow them to save, reopen, edit or purchase their design.

Saved designs may include staircase dimensions, layout, materials, selected components, pricing and quotation references.

We use this information to provide the staircase design service, prepare quotations and fulfil orders.

Account holders may contact us regarding their personal information and saved designs, subject to applicable legal and business record-keeping requirements.

6. How Long We Keep Personal Information

We retain personal information only for as long as necessary for the purpose for which it was collected, including applicable accounting, tax, contractual and legal requirements.

Different categories of information may have different retention periods.

Order records, customer enquiries, saved designs and inactive account information will be retained and reviewed according to StairVista’s documented retention procedures.

Where information is no longer required, we will securely delete or anonymise it, unless continued retention is legally necessary.

7. Sharing Personal Information

We may share necessary personal information with trusted service providers involved in operating our business, such as:

• Payment processing providers (Stripe).
• Delivery and courier companies.
• Website hosting and technical support providers.
• Email and customer communication providers (IONOS).
• Accountants and professional advisers.
• Relevant authorities where disclosure is legally required.

We limit the information shared to what is necessary for the relevant purpose and require appropriate protection of personal information.

Where information is transferred outside the UK, we will use appropriate safeguards where required by law.

8. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These may include secure website connections, access controls, appropriate account security and restricted access to customer records.

No online system can guarantee absolute security, but we aim to maintain appropriate protections for the information we handle.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your information in certain circumstances.
• Request restrictions on how your information is used.
• Object to certain processing activities.
• Request transfer of certain information to another provider.
• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact StairVista using the details in section 14.

You can also raise a concern with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies and Similar Technologies

What Are Cookies?

Cookies are small files stored on your device when you visit a website. They can help a website function correctly, remember preferences and understand how visitors use its services.

How StairVista Uses Cookies

Depending on the website’s active features, cookies or similar technologies may be used for:

Essential Cookies – These support core website functions such as secure customer accounts, shopping baskets, checkout and website security.

Preference Cookies – These may remember customer choices, such as display settings or website preferences.

Analytics Cookies – Where enabled, these help us understand how visitors use the website so we can improve its performance and usability.

Marketing Cookies – Where enabled, these may be used to measure advertising performance or provide relevant promotional content.

StairVista does not currently use analytics or marketing cookies. If we introduce them, they will only be used after you consent.

Cookies and Storage We Use

When you pay by card you are taken to Stripe’s payment page, where Stripe sets its own cookies for payment security and fraud prevention. See Stripe’s privacy policy.

Managing Your Cookie Preferences

Where consent is required, non-essential cookies will only be used after you have provided valid consent.

You can accept, reject or manage non-essential cookies through the website’s cookie settings.

Change cookie settings

You can also control or delete cookies through your browser settings. Disabling essential cookies may affect some website functions.

11. Marketing Communications

Where StairVista offers promotional emails or other marketing communications, we will follow applicable UK marketing and data protection requirements.

You may opt out of marketing communications at any time using the unsubscribe method provided or by contacting us.

Opting out of marketing does not prevent essential messages relating to your orders, quotations or account.

12. External Websites

Our website may contain links to external websites.

StairVista is not responsible for the privacy practices of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy & Cookies Policy to reflect changes in our services, technology or legal requirements.

The latest version will be published on this page with an updated revision date.

Where legally required, we will provide additional notice of significant changes.

14. Contact Us

If you have questions about this policy or would like to exercise your data protection rights, please contact: